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Incomplete proposal: The proposal is incomplete, meaning it is not filled out in all required sections and/or the necessary documents were not attached, and it remains incomplete even after an additional period provided following an invitation from the Insurance Ombudsman.
Lack of jurisdiction: The Insurance Ombudsman is not competent to resolve the dispute, or the dispute type is not listed in the categories maintained by the Ministry of Health and Social Affairs of the Slovak Republic (MHSR). Examples include claims related to traffic accident victims or claims against insurance companies not affiliated with the Slovak Association of Insurance Companies
Duplicate or previously resolved dispute: The matter related to the proposal has already been subject to alternative dispute resolution by another entity, decided by a court or arbitration tribunal, or an agreement for mediation has been reached.
Unfounded proposal: The proposal is deemed unfounded if, after a thorough review of the attached documents, it is evident that the consumer is not seeking protection of legally protected rights and interests, or if it is a repeat proposal concerning the same matter that has already been subject to alternative dispute resolution, without introducing any new facts.
Anonymous proposal
Bullying: The proposal is deemed to be an attempt to harass or intimidate.
Insufficient dispute value: The quantifiable value of the dispute does not exceed EUR 20.
Disproportionate effort: Considering all circumstances, it is evident that resolving the dispute through alternative means would require disproportionate effort. This might include situations that necessitate complex expert assessments, such as evaluating the details and impacts of a traffic accident, determining the long-term effects of an injury, or calculating the actual damage amount.
Other rejection reasons: Additional grounds for rejection are specified in the Alternative Dispute Resolution (ADR) rules
